Reservation Clerk

Req No.
2018-1588
Silver Falls Recreation Company
Silver Falls State Park
OR
Category
Administrative/Clerical
Type
Regular Full-Time
Targeted Job Start Date
1/8/2018

Company Overview

The California Parks Company is a privately owned award winning outdoor recreation, resort, retail and event management Company based in Red Bluff, California. Since 1975, The California Parks Company has been providing our superior level of service and commitment as concessionaires to our partners in local, state, regional and national agencies.

 

From tent camping with the giant redwoods at Big Basin to having an unforgettable company picnic on Angel Island, and having wedding ceremonies at Silver Falls State Park, you will experience some of the most spectacular places in the world managed by The California Parks Company.

 

We pride ourselves on providing you with great experiences in the great outdoors!

 

Location Overview

Silver Falls Lodge and Conference Center in Silver Falls State Park is operated by Urban Park Concessionaires. Nestled amidst 9,000 acres of lush temperate rain forest, bubbling creeks, and majestic waterfalls the historic buildings and breathtaking location of Silver Falls Lodge and Conference Center combines the best of Mother Nature with the best in human nature.

Built by Civilian Conservation Corps workers in 1933-35, the historic South Falls Lodge acts as a visitor’s center during the day and is also home to the South Falls Café and private after-hours events, both operated by Urban Park Concessionaires.  This beautiful stone building, with wrap around porch complements the breathtaking beauty of Silver Falls State Park with timeless park lodge style and guest services.  

Located just 2 miles from the historic South Falls Lodge, the Conference Center has long been one of Oregon’s favorite places to meet. Just 35 minutes east of Salem, 1.5 hours south of Portland International Airport and 20 minutes south of Silverton, near Sublimity, Silver Falls State Park is close by, yet sufficiently secluded to allow for productive meetings, intimate ceremonies and inspirational outings.  The Conference Center offers overnight amenities, meeting spaces, a dining hall, and a recreation area.

Best known for its waterfalls, Silver Falls State Park features more than 30 miles of trails, including the renowned Trail of Ten Falls, a National Recreation Trail. Situated in a temperate rain forest, the park is a favorite of hikers, picnickers, bicyclists, photographers, equestrians, swimmers, dog-walkers, wildlife viewers and anyone moved by nature’s wonders.

 

Click on the link to see a video of our property. https://vimeo.com/136761181

https://www.flickr.com/photos/calparksco/albums/72157664772064095

 

Responsibilities & Qualifications

 

Duties and Responsibilities:

 

    • Knowledgeable about kayak rentals and cabin reservations.
    • Greets cabin guests, assist with check-in/out.
    • Ensure prompt and courteous service to all guests. Resolves guest disputes in a diplomatic consistent manner as developed by management.
    • Notifies supervisor immediately any time a guest is not 100% satisfied with experience,
    • Manage reservation database.
    • In coordination with General Manager, is responsible for social media posting including but not limited to Facebook, Instagram, Pinterest, Twitter, etc.
    • Maintains proper controls for safeguarding assets, including but not limited to rental fleet, cabins, inventory and equipment.
    • Maintains a professional relationship with all agencies, contractors, vendors, and customers.
    • Ensures the safety of all guests by providing them information on EM preparedness, heaters in the cabins, fire pit safety and what to do in an emergency.
    • Communicates efficiently and timely with management ,
    • Adheres to the Company dress Code while on duty
    • At times may be required to assist other co-workers to complete tasks that may not be included within this document.

 

QUALIFICATIONS:

Required:

  • Must be bondable
  • Must be at least 16 years of age
  • Knowledge about visitor services and amenities in the park
  • Willing and able to work weekends, nights, and holidays
  • Strong Communication Skills
  • Positive attitude towards campground environment
  • Genuine concern for guests, camping and lodging experience.
  • Able to work with limited supervision
  • Able to follow direction and work in team environment
  • Possess a valid Driver’s License with clean 3 year record and be 21 year old if driving for the company

Preferred:

  • Experienced in recreation industry 

 

 

The California Parks Company, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

 

 

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