Reservation Clerk

Req No.
Vail Lake Recreation Company
Regular Full-Time
Targeted Job Start Date

Company Overview

The California Parks Company is a privately owned award winning outdoor recreation, resort, retail and event management Company based in Red Bluff, California. Since 1975, The California Parks Company has been providing our superior level of service and commitment as concessionaires to our partners in local, state, regional and national agencies.


From tent camping with the giant redwoods at Big Basin to having an unforgettable company picnic on Angel Island, and having wedding ceremonies at Silver Falls State Park, you will experience some of the most spectacular places in the world managed by The California Parks Company.


We pride ourselves on providing you with great experiences in the great outdoors!


Location Overview

Vail Lake is the largest private reservoir of 1,000 acres in California, located in Temecula on the Temecula Creek and Santa Margarita River watershed approximately 10 miles from Old Town Temecula. In addition to numerous affordable and comfortable campsites, Vail Lake Resort offers fun activities and attractions for the whole family, including fishing, RV camping, mountain biking, hiking, miniature golf and swimming, although just plain relaxing under the oaks is fine too!

Offering both privacy and security, Vail Lake Resort is the perfect spot for a family weekend getaway. Vail Lake Resort offers the perfect setting for those longing to get away from it all and enjoy the beauty of nature with over 9,000 acres of ancient, shady oaks in a natural California chaparral setting. We provide Gate Management, Event Management, Campgrounds, RV Park, Maintenance services.

Responsibilities & Qualifications



  • Must be bondable
  • Must be at least 16 years of age
  • Knowledge about visitor services and amenities in the park
  • Willing and able to work weekends, nights, and holidays
  • Strong Communication Skills
  • Positive attitude towards campground environment
  • Genuine concern for guests, camping and lodging experience.
  • Able to work with limited supervision
  • Able to follow direction and work in team environment
  • Possess a valid Driver’s License with clean 3 year record and be 21 year old if driving for the company


  • Experienced in recreation industry 

Duties and Responsibilities:


      • Waits on customers in a pleasant and helpful manner at all times
      • Answers all telephone calls in friendly manner using the company’s standard greeting and closure
      • Operates cash register and credit card machine
      • Completes reservations for guests calling VLRC
      • Checks in retail orders
      • Follows all health and safety regulations
      • Prices and stocks all merchandise as directed
      • Maintains clean, organized, attractive counters, displays, shelves, windows and coolers
      • Sweep/mop floors daily or as needed
      • Cleans and organizes stock daily
      • Empties all trash receptacles and keeps store and surrounding area free of trash and hazards
      • Adheres to Company dress code while on duty
      • Assists staff as necessary and able
      • Be a friendly and helpful resource to visitors
      • Notifies supervisor immediately any time a guest is not 100% satisfied with their experience


The California Parks Company, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.




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