General Manager

Req No.
2017-1523
Lassen Café and Gift
Mineral
Category
Management
Type
Seasonal Full-Time
Targeted Job Start Date
4/1/2018

Company Overview

The California Parks Company is a privately owned award winning outdoor recreation, resort, retail and event management Company based in Red Bluff, California. Since 1975, The California Parks Company has been providing our superior level of service and commitment as concessionaires to our partners in local, state, regional and national agencies.

 

From tent camping with the giant redwoods at Big Basin to having an unforgettable company picnic on Angel Island, and having wedding ceremonies at Silver Falls State Park, you will experience some of the most spectacular places in the world managed by The California Parks Company.

 

We pride ourselves on providing you with great experiences in the great outdoors!

 

Location Overview

Located in the Kohm Yah-mah-nee Visitor Center at the southwest entrance, Lassen Cafe & Gift is the largest gift shop in Lassen Volcanic National Park. You’ll find a selection of handcrafted jewelry and locally produced artwork (several created by American Indian artisans), as well as apparel, sundries and park souvenirs. Many are one-of-a-kind treasures that provide the perfect gift or keepsake of a visit to Lassen Volcanic National Park.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES:

General:

  • Monitors entire ranch property and handles any concerns or questions from guests
  • Directs all group sales, events and marketing activities including social media and online reviews
  • Represents property to the media, community members and with local business and visitor industry organizations.
  • Takes an active role in seeing that facilities and equipment are properly maintained and used appropriately
  • Ensures vehicle procedures are followed in the use of assigned vehicles.
  • Ensures established rules and standards for housekeeping and sanitation are followed.
  • Empowers staff to exceed guests’ expectations
  • Be a friendly and helpful resource to visitors
  • Reports problems to TCPC Management and Agency staff as needed.

Personnel Management:

  • Recruitment, interviewing, hiring, training and evaluating of staff
  • Assigns work duties, schedules and shifts
  • Establishes staff work schedules within budgetary and occupancy guidelines
  • Assists in assuring employees follow policies, practices and procedures of the company

Administration:

  • Monitors costs and expenditures
  • Oversees daily accounting tasks including A/P, A/R, P/R, reconciling accounts through Accounting team
  • Manages General Ledger
  • Oversees application of cash handling and bank deposits through Accounting team
  • Creates, updates and maintains Excel spreadsheets as appropriate and as needed
  • Assigns and oversees all month-end functions
  • Key to budget development

 Training and Safety:

  • Knows and understands the Work Safety Rules of the Company and work in a safe manner at all times.
  • Assists supervisors with both training and safety procedures and ensures all employees receive training and follow safety procedures.
  • Conducts staff meetings and training meetings on regular scheduled basis or as directed

Agency Relationship:

  •  Maintains an excellent relationship with Agency Partner
  • Attends meetings as needed
  • Familiar with agency contract and contractual obligations
  • Creates reports as needed

QUALIFICATIONS:

Required:

  • 5+ years in recreation/hospitality related position and minimum 3 years managerial or supervisory work
  • Knowledgeable about visitor services and amenities in the park
  • Willing and able to work weekends, nights, holidays and varying weather conditions
  • Strong communication and customer service skills
  • Positive attitude towards environment essential
  • Genuine concern for guests’ lodging/visitation experience essential
  • Understanding of budgets and accounting
  • Strong decision making and leadership abilities
  • Must possess a valid Driver’s License with a clean 3-year history and no DUI convictions in the past 5years.

 

 

The California Parks Company, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

 

 

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